Global & Relatable (Paradox Pair #10)

Consistency has virtue and for solutions to be adopted they must be highly reliable and operate with a goal of becoming familiar. People like things that they know and come to depend on them, and people also want things to work in their context. Because we recognize the strength of diversity in our viewpoints we understand there may be use cases we hadn't thought of. Others may leverage our solutions for purposes we didn't intend. We should celebrate that we provided something useful, and remain open to the idea that our users can help shape our priorities. Business success often involves introducing and mastering tiny value-adding variances. Each iteration of our product contributes to success and yet may add more complexity to the system. In our case one-size may not fit all, and we should understand where our solution is overly complicated, causes too much friction, or solves the "wrong" problem. We need to offer universal solutions which are engaging, contextually appropriate, and useful while receiving the critical feedback to influence both our architecture and our approach to user experience.

The Paradox Pairs series is an exploration of the contradictory forces that surround us.  A deeper study finds that these forces often complement each other if we can learn to tap into the strength of each. See the entire series by using the Paradox Pairs Index.